Office Software Protection Platform Service 1003 Terminal Server
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hi all,Office 2010 applications frequently Not Responding Desktop config: Windows XP SP3 + Office 2010 + SP1 activated via KMS We seem to be getting a large number of cases where the Office 2010 application (Word, Excel, PowerPoint) locks up and just displays 'Not Responding'.
We're facing a serious issue at the moment. Every Terminal Server ( Remote Desktop Services Windows Server Standard 2008 r2 x64 ) is showing performance issues for logged in TS Users and MS Office.
Users report system freezes for 20-30 seconds at a time, multiple times per day. The Terminal Servers are running in VM's ( VMWare ESXi 5.0 U1 )
From the Windows/Application logs, we have the following entry showing up multiple times per minute ( ! )
Log Name: Application
Source: Security-SPP
Event ID: 1003
Level: Information
User N/A
OpCode: Info
Logged: 19/4/2012 3:17:47 PM
Task Category: None
Keywords: Classic
Computer server1.XXXXXXX.XXX
The Software Protection service has completed licensing status check.
Application Id=55c92734-d682-4d71-983e-d6ec3f16059f
Office Software Protection Platform Download
Licensing Status=
1: 039998e3-3ef5-4adf-b758-d25fa0128ff4, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
2: 47188d7c-b5ef-4336-91a9-3857b219fe95, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
3: 68531fb9-5511-4989-97be-d11a0f55633f, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
4: 6a4bd364-4b60-4856-a727-efb59d94348e, 1, 1 [(0 [0x00000000, 1, 0], [(?)(?)( 1 0x00000000 30 0 msft:rm/algorithm/hwid/4.0 0x00000000 0)(?)(?)(?)])(1 )(2 )]
5: 6d47464d-e43d-4228-b051-fddd47fd403f, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
6: 8fe15d04-fc66-40e6-bf34-942481e06fd8, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
7: 9a159de8-d114-41d7-a5bf-d3574edb42fa, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
8: a60c85a9-7eff-4690-8aa1-010ddf5d38f0, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
9: a7dad4b1-8065-4576-9e61-2fd025fe16cc, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
10: c60b048b-8071-4532-8398-f15f4c981861, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
11: c837408d-3762-4dea-a4d7-6dba48f6c305, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
12: c99b641f-c4ea-4e63-bec3-5ed2ccd0f357, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
14: f14c8ee3-560d-441e-aee1-325c2e9ae74a, 1, 0 [(0 [0xC004F014, 0, 0], [(?)(?)(?)(?)(?)(?)])(1 )(2 )]
We have run: C:UsersAdministrator>cscript 'C:Program Files (x86)Microsoft OfficeOffice14OSPP.VBS' /dstatusall and confirmed that the MAK license key is valid and activated
- changing the registry key Key: HKEY_LOCAL_MACHINESOFTWAREMicrosoftOfficeSoftwareProtectionPlatform to 604800 ( 1 week in seconds ) did not help
- stopping the service 'Office Software Protection Platform' did not help. Even if on manual or disabled, it starts automatically
- reinstalling MS Office does not solve the log entries and user 'freezing' either
- This only occurs on servers which are running Remote Desktop Services!!
Any help is greatly appreciated
Kind regards,
K. Dieckmann